Warranty

Optoma Products

This is the Manufacturer’s Limited Warranty (“Limited Warranty”) for Optoma Product(s) sold in Australia. Optoma Product(s) sourced outside of these regions are not covered by this Limited Warranty.

Before operating your Optoma Product(s), please read carefully the safety instructions in the Optoma Product user manual. If Optoma Product(s) are not operated in accordance with the Product user manual, it may result in damage to the Optoma Product(s) which may invalidate this warranty and may also cause harm or injury.

Product failure

Should you prefer a warranty repair, please follow the warranty procedure mentioned below.

Warranty

This Limited Warranty does not affect your legal (statutory) rights under the applicable national laws relating to the sale of consumer products.

Optoma provides this Limited Warranty to you being the purchaser of an Optoma Product(s) included in the sales package (“Product”). Optoma warrants to you that during the warranty period Optoma or an Optoma authorized service company will in a commercially reasonable time remedy defects in materials, design and workmanship during normal usage, free of charge by repairing or, should Optoma in its discretion deem it necessary, replacing the Product in accordance with this Limited Warranty (unless otherwise required by law). This Limited Warranty is only valid and enforceable in Australia where you have purchased the Product provided that Optoma has intended the Product for sale in Australia and applies only to the Product distributed by Optoma or its authorized dealers. The Product must be operated in accordance with the Product user manual. Some limitations to the warranty service may apply because of country specific elements in the Product.

Warranty period

The warranty period starts at the time of the Product’s original purchase by the first end-user. Purchaser must retain the original purchase invoice or other certificate to prove the date of purchase. If purchaser fails to provide the invoice or there is no purchase date on the invoice, the warranty period shall be calculated according to Optoma’s policy. The Product may consist of several different parts and different parts may be covered by different warranty periods (hereinafter “Warranty Period”). The different Warranty Periods are:

  • A minimum of twenty four (24) months for a Product.
  • For consumable, standard, high pressure gas discharge type lamps (henceforth “Lamp”) fitted to a Product at the time of sale the Lamp warranty periods are as the table below:
Projectors sold with the warranty period below Warranty period for a Lamp fitted to a projector at time of the projector sale Warranty period for LED light source in LED projector Warranty period for Laser light source in Laser projector Service type
1.Two (2) years for Lamp & LED type Projector One (1) year or one thousand (1000) lamp hours, whichever is sooner Two (2) years or Ten thousand (10,000) display hours Three (3) years or Twenty thousand (20,000) display hours Carry in
2.Three (3) years for Laser type Projector
  • Lamp is consumable item its brightness keeps on decreasing with the usage. So dimming is not covered in warranty.
  • Three (3) months for replacement lamps supplied separately to and not fitted to a projector at the time of sale.
  • Specific Products may vary by model and may be different than that stated above. Refer to Optoma Australia website for details
  • One (1) month for 3D Glasses. 3D Glasses warranty will be void, if 3D Glasses battery found drained or dried as the customer needs to charge at regular interval.
  • The accessories like remote and dongle will cover 1 month from the date of purchase (invoice).
  • Warranty support will be applicable for the products imported / marketed by Optoma Australia only.

The Warranty Period will not be extended or renewed or otherwise affected due to:

1.Subsequent resale; or
2.Optoma authorized repair; or
3.Optoma authorized replacement of the Product

What is not covered?

  1. Projectors and products that are not genuine Optoma products.
  2. This Warranty does not cover a) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, striking compressing or dropping, etc.), or b) defects or damage caused by misuse of the Projector, including use that is contrary to the user manual instructions provided by Optoma.
  3. This Warranty is invalid if the either Projector have been opened, modified or repaired by anyone other than an Optoma authorised service centre, if it is repaired using unauthorised spare parts or if the Projector serial number or date code has been removed, erased, defaced, altered, modified or are illegible in any way and this shall be determined at the sole discretion of Optoma.
  4. This Warranty is invalid if the Projector has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
  5. This Warranty is invalid if the Projector is operated in an excessively dirty or dusty environment or if it has not been regularly maintained to keep the air intakes free of obstruction
  6. This Warranty is invalid if the Projector is shut down incorrectly thereby not allowing the Projector to be shut down in a predetermined, controlled manner. Some Projector models that support a feature called “Direct power off” are excluded from this clause. Projector models to which this applies are identified in the product specifications.
  7. This Warranty is invalid if damage was caused by negligence or failing to carry out appropriate maintenance by the buyer, his customer, the end user, or in case of an act of God, natural occurrences or during transport.
  8. Installing a non “Optoma genuine lamp module” in an Optoma Projector may invalidate this Warranty. Repairs resulting from damage done by a copy or counterfeit lamp module will not be covered under your Optoma warranty

Customer support Projector Tech Pty Ltd.
Contact us: service.roa@optoma.com