To get your RMA (Return Merchandise Authorization) number, please complete and submit this RMA request form. Please include a copy of your proof of purchase establishing warranty coverage.
Please upload a copy of your proof of purchase (receipt or online order confirmation). Warranty coverage is effective from the date of purchase. Damage caused by abuse, improper handling or packaging is not covered.
If you are requesting an RMA for more than one item, please enter the additional model numbers, serial numbers and problem descriptions in the “problem description” field.
All products returned to Optoma for repair must have an RMA number. The RMA number must be clearly marked on the outside of the returned package. Any item without an RMA number on the outside of the package will be refused.
Do not send any accessories with your product unless specifically requested to do so by an Optoma representative. Optoma will not be held responsible for any lost or missing items unless said item was requested to be sent in and is listed above.
All items MUST be properly packed for shipping. Improperly packaged units may be considered to be void of warranty.
For status of your RMA, Please visit our website at www.OptomaUSA.com
All returned merchandise must have its original specification label (with serial number).
For out of warranty repairs, customer pays round trip freight. Out of Warranty units, or damage not covered under the warranty, will be charged to the customer. Repairs will be performed upon receipt of payment.
RMA products covered under warranty must be shipped freight prepaid and insured. For warranty returns, inbound shipping cost to Optoma will be paid by the customer.
Some models include the Optoma Express warranty which may provide a replacement unit or loaner unit. To see if your model has the Optoma Express warranty, click here. Please call 888-887-5001 for details and the correct procedure to follow.