Warranty and Return Policy

Optoma offers a wide range of warranties to help protect your product.

For more information on, or to register an extended warranty product you have purchased, click here.
Alternatively, information on all our warranties can be found below.

  • Warranty & Return Policy

    PRODUCT

    Limited Warranty

    Optoma Technology, Inc / Optoma Technology (Canada), Inc (Collectively as “Optoma”) warrants its product to be free from defective materials and workmanship and agrees to remedy any such defect(s) by replacing any part, at its discretion, of the product within the Warranty Period providing that the product is used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different products are available at Optoma’s website. Warranty Periods can also be obtained from the Dealer / Reseller who sold the product to the End User.

    This warranty does not extend to product which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service centers, its Dealers / Resellers or its Authorized Service Providers (Collectively as “Service Center”).

    This warranty shall be deemed void if the serial number or other identification of the product has been defaced, damaged or removed.

    Optoma guarantees the repaired product for a period of ninety (90) days after Optoma delivers the repaired product. Should the same fault occur in the same part of the repaired product due to a same root cause within the said ninety (90) day period, End User should request to return the faulty product in accordance with the Return Merchandise Authorization procedure below.

    Return Merchandise Authorization (“RMA”) Procedure For Repair Service

    If End User needs to return a defective product back to Service Center, End User must complete a RMA Request Form, which is available at RMA Warranty Form and submit the completed RMA Request Form to Service Center.

    Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any returned product without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by Service Center. This Warranty does not extend to any returned product with an out-of-date RMA number. Service Center reserves the right to return such product back to End User at End User’s cost.

    Dead On Arrival (“DOA”) Product

    Service Center will accept DOA product (substantial defect in the product) from End User subject to the fulfillment of the following conditions:

    • The DOA product was purchased by End User within fourteen (14) days prior to the notification of the DOA product to Service Center.
    • End User provides a valid proof of purchase.
    • End User provides the serial number and defective symptoms on the Form, which must also include the RMA number provided by Service Center.
    • The DOA product must be returned in its original packaging and accessories. Service Center may, at its sole discretion, either charge for any incomplete
      or damage returns at the prevailing price(s) or return the DOA product to End user at End User’s cost.
    • There must be no stickers, marking or labeling on the carton box.

    If the above conditions are fulfilled and the RMA procedure is complied with, Service Center will make a reasonable endeavor to send a replacement product to End User.

    If End User returns a product which is not a product of Optoma, Service Center shall, at its sole discretion, return the non-Optoma product to End User at End User’s cost.

    In the event Service Center finds the returned product to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the product back to End User at End User’s cost.

    Product Defective Return

    • If the product is defective within the Warranty Period, Service Center will repair it at no cost to End User. If Service Center is unable to repair the product, Optoma will replace it with a comparable refurbished product.
    • For Service Center to accept the return of a defective product as a warranty repair, End User must have available the original purchase invoice and the serial number of the product, as well as being able to describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on hand when contacting Service Center. The lack of any of the required details will render the defective product ineligible for a warranty repair. The defective product must be returned with suitable packaging at End User’s cost.
    • In the event Service Center finds the returned product to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the product back to End User at End User’s cost.
    • For defective product that is outside the Warranty Period, an appropriate repair charge will be quoted to End User for authorization and payment. After repair, Service Center will send the repaired product within thirty (30) days, with its original accessories and packaging in the condition as received by Service Center.
    • No repair within the Warranty Period or outside the Warranty Period shall include the replacement of the lamp. Replacement lamp is subject to an appropriate payment to Service Center.

     

    ACCESSORY

    Limited Warranty

    Optoma warrants its accessories of the product (“Accessory”) such as remote controls, carrying cases, cables, lenses and mounts, against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different Accessory are available at Optoma’s website. If Accessory becomes defective within the Warranty Period, Optoma will, at its discretion, repair or replace the defective Accessory with new, reconditioned, or re-manufactured one.

    This warranty does not extend to Accessory which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service centers or its Authorized Service Providers (Collectively as “Service Center”).

    This warranty shall be deemed void if the serial number (not applicable to certain accessories) or other identification of the Accessory has been defaced, damaged or removed.

    Optoma guarantees the repaired/replaced Accessory for a period of thirty (30) days after Optoma delivers the repaired/replaced Accessory. Should the same fault occur in the same part of the repaired/replaced Accessory due to a same root cause within said thirty (30) day period, End User should request to return the faulty Accessory in accordance with the Return Merchandise Authorization procedure below.

    Return Merchandise Authorization (RMA) Procedure For Repair Service

    If End User needs to return a defective Accessory back to Service Center, End User must complete a RMA Request Form, and submit the completed RMA Request Form to Service Center.

    Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any returned Accessory without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by Service Center. This Warranty does not extend to any returned Accessory with an out-of-date RMA number. Service Center reserves the right to return such Accessory back to End User at End User’s cost.

    Accessory Defective Return

    • If the Accessory is defective within the Warranty Period, Service Center will repair it at no cost to End User. If Service Center is unable to repair the Accessory, Optoma will replace it with a comparable refurbished Accessory with no cost to End User.
    • For Service Center to accept the return of a defective Accessory, End User must have available the original purchase invoice and the serial number (not applicable to certain Accessory) of the Accessory, as well as being able to describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on hand when contacting Service Center. The lack of any of the required details will render the defective Accessory ineligible for a warranty repair. The defective Accessory must be returned with suitable packaging at End User’s cost.
    • In the event Service Center finds the returned Accessory to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the Accessory back to End User at End User’s cost.
    • For defective Accessory that is outside the Warranty Period, an appropriate repair charge will be quoted to End User for authorization and payment. After repair, Service Center will send the repaired Accessory within thirty (30) days, with its packaging in the condition as received by Service Center. Alternatively, if Service Center is unable to repair the defective Accessory, an appropriate replacement cost will be quoted to End User for Authorization and payment.

     

    LAMP

    Limited Warranty

    Optoma warrants its lamp of the product against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different lamps are available at Optoma’s website. If lamp becomes defective within the Warranty Period, Optoma will, at its discretion, replace the defective lamp with new, reconditioned, or re-manufactured one.

    This warranty does not extend to lamp which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service centers or its Authorized Service Provider (Collectively as “Service Center”).

    Optoma guarantees the replaced lamp for a period of thirty (30) days after Optoma delivers the replaced lamp. Should the fault occur in the replaced lamp within said thirty (30) day period, End User should request to return the faulty lamp in accordance with the Return Merchandise Authorization procedure below.

    Return Merchandise Authorization (RMA) Procedure For Replacement Service

    If End User needs to return a defective lamp back to Service Center, End User must complete a RMA Request Form, which is available at http://www.optomausa.com/us/tech-support/rma.aspx and submit the completed RMA Request Form to Service Center.

    Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any returned lamp without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by Service Center. This Warranty does not extend to any returned lamp with an out-of-date RMA number. Service Center reserves the right to return such lamp back to End User at End User’s cost.

    Lamp Defective Return

    • If the lamp is defective within the Warranty Period, Service Center will replace it at no cost to End User with a new, reconditioned, or re-manufactured one.
    • For Service Center to accept the return of a defective lamp, End User must have available the original purchase invoice and describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on hand when contacting Service Center. The lack of any of the required details will render the defective lamp ineligible for a warranty replacement. The defective lamp must be returned with its original packaging at End User’s cost.
    • Under no circumstances will a credit note be issued for any defective lamp.
    • In the event Service Center finds the returned lamp to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the lamp back to End User at End User’s cost.
    • For defective lamp that is outside the Warranty Period, an appropriate replacement cost will be quoted to End User for authorization and payment.

     

    SCREEN

    Limited Warranty

    Optoma warrants its screen against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different screens are available at Optoma’s website. If screen becomes defective within the Warranty Period, Optoma will, at its discretion, repair or replace the defective screen with new, reconditioned, or re-manufactured one.

    This warranty does not extend to screen which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service center or its Authorized Service Provider (Collectively as “Service Center”).

    Optoma guarantees the replacement screen for a period of thirty (30) days after Optoma delivers the replacement screen. Should the fault occur in the replacement screen within said thirty (30) day period, End User should request to return the faulty screen in accordance with the Return Merchandise Authorization procedure below.

    Return Merchandise Authorization (RMA) Procedure For Replacement Service

    If End User needs to return a defective screen back to Service Center, End User must complete a RMA Request Form, and submit the completed RMA Request Form to Service Center.

    Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any returned screen without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by Service Center. This Warranty does not extend to any returned screen with an out-of-date RMA number. Service Center reserves the right to return such screen back to End User at End User’s cost.

    Screen Defective Return

    • If the screen is defective within the Warranty Period, Service Center will replace it at no cost to End User with a new, reconditioned, or re-manufactured one.
    • For Service Center to accept the return of a defective screen, End User must have available the original purchase invoice and describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on hand when contacting Service Center. The lack of any of the required details will render the defective screen ineligible for a warranty replacement. The defective screen must be returned with its original packaging at End User’s cost.
    • Under no circumstances will a credit note be issued for any defective screen
    • In the event Service Center find the returned screen to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the screen back to End User at End User’s cost.
    • For a defective screen that is outside the Warranty Period, an appropriate replacement cost will be quoted to End User for authorization and payment.

     

    DISCLAIMER

    THIS POLICY FOR THE PRODUCT, ACCESSORY, LAMP OR SCREEN IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF OPTOMA, ITS AGENTS OR ITS ASP. ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE WARRANTY SET FORTH HEREIN. IF THE PRODUCT, ACCESSORY, LAMP OR SCREEN IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, CUSTOMERS’ SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. UNDER NO CIRCUMSTANCES WILL A REFUND OR CREDIT BE GRANTED. IF THAT REMEDY FAILS ITS ESSENTIAL PURPOSE, OPTOMA RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE END USER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. OPTOMA, ITS AGENTS AND ASP SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT(INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE CUSTOMER.

    Severability

    In the event any of the Paragraphs of this Standard warranty and Return Policy shall be held invalid by a law, statue, act, rule, regulation or decision by a competent authority in any States, the remainder of this Standard warranty and Return Policy shall in no way be affected.

    Optoma Technology, Inc.
    47697 Westinghouse Dr.
    Fremont, CA 94539, USA

    Tel: 888-289-6786
    Fax: 510-897-8601
    E-Mail: [email protected]
    Web: www.optomausa.com

    For more information on OPTOMA products, please call 1-888-887-5001.

    This warranty is only valid in the US and Canada.

  • Optoma Express

    Terms and Conditions

    Year One of Warranty

    Under the “Optoma Express” Program, Optoma Technology, Inc. (“OPT”) agrees to ship a refurbished projector to the end user under the following terms and conditions. The end-user authorizes OPT to charge their credit card account for the full list price of the replacement unit if the defective unit is not received at Optoma within 15 days from the day Optoma shipped the replacement unit. The end-user agrees to provide OPT with the serial number and proof of purchase for the original projector. The end-user will be responsible for contacting OPT to arrange for pickup or drop-off of the original projector. Educational institutions and direct accounts may be able to use a purchase order in lieu of a credit card. In order to use a purchase order, the educational institution authorizes OPT to obtain a credit report regarding the credit history of the educational institution. In addition, the educational institution agrees to issue a purchase order for the full list price of the replacement unit. If the educational institution or direct account returns the original projector to OPT in accordance with all of the above terms and conditions, OPT will cancel the aforementioned purchase order. If the educational institution does not return the original projector to OPT, the educational institution agrees to pay OPT’s invoice based on the purchase order immediately upon receipt of said invoice. Any repairs to the original unit that are not covered under the limited warranty will be charged to you. If no fault is found with your original unit, all shipping and handling costs will be charged to you.

    Year Two and Three of Warranty

    Under the “Optoma Express” Program, Optoma Technology Inc. (“OPT”) agrees to provide the most appropriate replacement projector to the end-user under the following terms and conditions. The end-user will be responsible for the proper use and safekeeping of the loaner projector and all of its accessories (together, the “Equipment”). The end-user agrees to return all of the Equipment to OPT with all original boxes and manuals in good merchantable condition. The end-user will be responsible for contacting OPT to arrange for pickup or drop-off of the loaner projector. The end-user will not reverse engineer, copy or decompile any of the Equipment or its software, manuals or documentation. The end-user will not loan, rent, sell, encumber or transfer the loaner projector. The end-user will be liable for any damage, destruction or loss of the Equipment or any part thereof. To secure the loaner projector, the end-user authorizes OPT to charge their credit card account for the full list price of the loaner unit if the loaner unit is not received at Optoma within 15 days of the day Optoma shipped the repaired unit. The end-user agrees to provide OPT with the serial number and proof of purchase for the original projector. The end-user will be responsible for contacting OPT to arrange for pickup or drop-off of the loaner projector. Educational institutions and direct accounts may be able to use a purchase order in lieu of a credit card. In order to use a purchase order, the educational institution authorizes OPT to obtain a credit report regarding the credit history of the educational institution. In addition, the educational institution agrees to issue a purchase order for the full list price of the loaner unit. If the educational institution returns the loaner projector to OPT in accordance with all of the above terms and conditions, OPT will cancel the aforementioned purchase order. If the educational institution does not return the loaner projector to OPT, the educational institution agrees to pay OPT’s invoice based on the purchase order immediately upon receipt of said invoice. Any repairs to the original unit that are not covered under the limited warranty will be charged to you. If no fault is found with your original unit, all shipping and handling costs will be charged to you.

    Specifications of the Optoma Express Program maybe subject to change or cancellation at any time without notice.

  • Optoma Flat Panel Express Advanced Exchange

    Optoma Flat Panel Express Advanced Exchange Program

    The “Optoma Express Advanced Exchange” Program is designed to provide customers (end-users) with the best possible warranty service for their interactive flat panels.  Through this program, you can rest assured that in the unlikely event of necessary repair, your IFP’s down-time will be kept to a minimum as much as possible.  Simply place a phone call to Optoma’s customer service team, complete the appropriate forms, and Optoma will handle the entire process.  The customer service team will determine if your IFP is under warranty, and if a repair is necessary.  If repair service is required, Express Advance Exchange Service provides you with a comparable refurbished unit, usually shipped within two (2) business days of the your phone call, or receipt of online RMA.

    Express Advanced Exchange Covers:

    • Optoma IFP carry a three (3) years Express Advanced Exchange warranty from the purchase date by the end user (customer).
    • All repaired or replaced parts or products shall be warranted only for the remainder of the original warranty period specified above.
    • DOA Must be reported within thirty (30) days of purchase and Optoma will replace the DOA unit with a brand new replacement unit.
    • When you call Optoma Customer Support at 1-888-887-5001, or Fill out the RMA formonline, an RMA will be issued to you within one business day.
    • Once it has been determined that Customer has a defective product covered under the applicable warranty by Optoma, Optoma will ship a refurbished replacement product to the customer in advance of the customer sending the defective product back. Under this service, the cost of shipping the refurbished replacement product to the customer’s location, as well as the return shipping cost of the defective product (only applicable when shipping to and from the same location), are covered by Optoma.
    • Optoma will notify the customer how to process the return of the defective product using the pre-paid label included with the replacement product. The customer must arrange for the de-installation of the defective product, package and ship the defective product to Optoma within 30 days of receipt of the replacement part or product. De-installation of the defective product and re-installation of the replaced product will be at the customer’s own expense.
    • If the defective product is not received by Optoma within fifteen (15) calendar days from receipt of the replacement product, Optoma reserves the right to invoice the customer for the full list price of the replacement product.

     

    Terms and Conditions:

    • All visibleshipping damages must be reported within 2 business days and concealedshipping damages within five (5) business days upon receipt of the product. Optoma is not responsible for the shipping damages reported after such period.
    • Optoma recommends that all its products be installed by a competent installer. Damage caused by substandard installation will be excluded from the warranty. Optoma will not be liable for any damage to property or bodily injury resulting from improper, faulty or substandard installation.
    • Optoma product deliveries are curbside delivery only, meaning they will be delivered to the nearest safe point on your property nearest the curb. You will need to make sure you have sufficient manpower available to move the delivery. The driver will not be able to do this for you.
    • DOA Must be reported within thirty (30) days of purchase and Optoma will replace the DOA unit with a brand new replacement unit.
    • When you call Optoma Customer Support at 1-888-887-5001, or Fill out the RMA formonline, an RMA will be issued to you within one business day.
    • Once it has been determined that Customer has a defective product covered under the applicable warranty by Optoma, Optoma will ship a refurbished replacement product to the customer in advance of the customer sending the defective product back. Under this service, the cost of shipping the refurbished replacement product to the customer’s location, as well as the return shipping cost of the defective product (only applicable when shipping to and from the same location), are covered by Optoma.
    • Optoma will notify the customer how to process the return of the defective product using the pre-paid label included with the replacement product. The customer must arrange for the de-installation of the defective product, package and ship the defective product to Optoma within 30 days of receipt of the replacement part or product. De-installation of the defective product and re-installation of the replaced product will be at the customer’s own expense.
    • If the defective product is not received by Optoma within fifteen (15) calendar days from receipt of the replacement product, Optoma reserves the right to invoice the customer for the full list price of the replacement product.
    • To ensure return of the defective product registered under the Program, a credit card “hold” will be placed against end-user’s credit card for full list price of the refurbished replacement unit, and is required before the refurbished replacement product can be shipped. Your credit card will not be charged, unless (a) you fail to return the defective product to Optoma within fifteen (15) calendar days from receipt of the replacement product and in the manner specified by Optoma, (b) the serial number of the returned product does not match that of the registered product; and/or (c) the defective product is returned with missing components. Educational institutions and direct accounts may be able to use a purchase order in lieu of a credit card. In order to use a purchase order, the educational institution authorizes Optoma to obtain a credit report regarding the credit history of the educational institution. In addition, the educational institution agrees to issue a purchase order for the full list price of the replacement unit. If the educational institution or direct account returns the original projector to Optoma accordance with all of the above terms and conditions, Optoma will cancel the aforementioned purchase order. If the educational institution does not return the original projector to Optoma, the educational institution agrees to pay Optoma’s invoice based on the purchase order immediately upon receipt of said invoice.
  • Limited Warranty

    Optoma Projector Limited Warranty Details

    This Limited Warranty is extended by Optoma Technology, Inc. to the original purchaser of the “Product” and is not transferable.  If the product becomes defective during its warranty period, Optoma will, at its option, repair or replace the Product with new, reconditioned, or re-manufactured components or parts.

    Limited Warranty

    This Limited Warranty is extended by Optoma Technology, Inc. to the original purchaser of the “Product” and is not transferable.  If the product becomes defective during its warranty period, Optoma will, at its option, repair or replace the Product with new, reconditioned, or re-manufactured components or parts.

    If the Product purchased is a refurbished unit, the warranty period will depend on the terms for that particular unit which are described in the refurbished unit’s warranty card.  The period may vary anywhere from “Sales as is” to “90 Days Limited Warranty”.

    Warranty period

    The warranty period starts at the time of the Product’s original purchase by the first end-user. Purchaser must retain the original purchase invoice or other certificate to prove the date of purchase. If purchaser fails to provide the invoice or there is no purchase date on the invoice, the warranty period shall be calculated according to Optoma’s policy. The Product may consist of several different parts and different parts may be covered by different warranty periods (hereinafter “Warranty Period”). The different Warranty Periods are:

    1. For consumable, standard, high pressure gas discharge type lamps (henceforth “Lamp”) fitted to a Product at the time of sale, the Lamp warranty periods are as the table below:
    Projectors sold with the warranty period below Warranty period for a Lamp fitted to a projector at time of the projector sale
    One (1) year Ninety (90) days or five hundred (500) hours, whichever is sooner
    Two (2) years One (1) year or five hundred (500) hours, whichever is sooner
    Three (3) years One (1) year or five hundred (500) hours, whichever is sooner
    1. Specific Products may vary by model and country and may be different than that stated above. Refer to your local Optoma website for details.
    2. Ninety (90) days or five hundred (500) hours, whichever is sooner, for replacement lamps purchased separately from and not fitted to a projector at the time of sale.
    3. One (1) year for accessories (whether included in the Product sales package or sold separately).
    4. One (1) year for the consumable parts, Product remote controls and accessories, e.g. batteries, power adaptors, cables, cases and covers.
    5. One (1) year for the media on which any software is provided, e.g. CD-ROM, memory card.
    6. One (1) year for glasses for the viewing of 3D images.
    7. Three (3) years or the same warranty period as the original projector, whichever is sooner, for removable, interchangeable Projector lenses or conversion lenses.  Such warranty period may vary by model and country according to local terms and model variants. Refer to your local Optoma website for details.

    The Warranty Period will not be extended or renewed or otherwise affected due to:

    1. Subsequent resale; or
    2. Optoma authorized repair; or
    3. Optoma authorized replacement of the Product

    What is not covered?

    1. This Limited Warranty does not cover user manuals or any third party software, settings, content, or data, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. Optoma does not warrant that any Optoma software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
    2. This Limited Warranty does not cover a) normal wear and tear (including, without limitation, wear and tear of projection lenses, batteries or protective carry cases), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Optoma (e.g. as set out in the Product’s user manual) and/or e) other acts beyond the reasonable control of Optoma.
    3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory or software not manufactured, or supplied by Optoma or was used otherwise than for its intended use.
    4. This Limited Warranty is not enforceable if the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts or if the Product’s serial number, the Product or accessory date code has been removed, erased, defaced, altered or are illegible in any way and this shall be determined at the sole discretion of Optoma.
    5. This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
    6. For projection Products, this Limited Warranty is not enforceable if the Products dead pixels are within specification: dead pixels are inherent to projectors and flat panel display technologies, all products with this defect conform to Optoma specifications.
    7. Most Products are designed for normal business and home use. This Limited Warranty is not enforceable if a Product has been excessively used. Excessive usage shall mean, but is not limited to the following: uninterrupted use of the projector for over eight (8) consecutive hours. NORMAL USAGE shall mean, but is not limited to the following: The projector will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use. Excessive usage may not be covered by Optoma warranty (parts, work or freight), unless agreed otherwise in writing. However, some projection Products, as specified on the Optoma website, are covered by a “24/7” guarantee. This guarantee covers the Products for continual use. Please note however, that if using a Product continuously, the Lamp’s life time will be extended if it is switched off for thirty (30) minutes every twenty four (24) hours. 3D Glasses Limited Warranty is based on home usage of 2 hours per day, with glasses being charged every 2 weeks.
    8. This Limited Warranty is not enforceable if the Product is operated in 360 degree mode or portrait mode.  However, some projection Products, as specified on the Optoma website, are designed to work in 360 degree mode or portrait mode.  This Limited Warranty will only be enforceable for those models that are specified on the Optoma website to work in 360 degree mode or portrait mode.
    9. This Limited Warranty is not enforceable if the Product is operated in an excessively dirty or dusty environment or if it has not been regularly maintained to keep the air intakes free of obstruction.
    10. This Limited Warranty is not enforceable if the Product is shut down incorrectly thereby not allowing the Product to shut down in a predetermined, controlled manner.
    11. This Limited Warranty is not enforceable if damage was caused by negligence or failing to carry out appropriate maintenance by the buyer, his customer, the end user or during transport, or in case of an act of God.
    12. Installing a non “Optoma genuine lamp module” in an Optoma projector Product may void your projector’s warranty. Repairs resulting from damage done by a copy lamp module will not be covered under your Optoma warranty.
    13. This limited warranty does not cover any items that are in one or more of the following categories: external devices (except as specifically noted); accessories or parts added to an Optoma Product or system after it is shipped from Optoma; accessories or parts that are not installed in the Optoma factory or Optoma Software or peripherals Products.
    14. This Limited Warranty is not enforceable if damage was caused by the power supply system to which the Product was connected.
    15. This Limited Warranty is not enforceable if the projection Product that has been ceiling mounted in an improper fashion (for instance, ceiling mount with incompatible screws or installed in an enclosure).
    16. This warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in material or workmanship, including excessive usage.

    Other important notices

    Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product. Optoma, in a manner consistent with the provisions of the section entitled “Limitation of Optoma’s Liability” below, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.

    All parts of the Product or other equipment that Optoma has replaced shall become the property of Optoma. If the Product is found not to be covered by the terms and conditions of this Limited Warranty, Optoma and its authorized service companies reserve the right to charge a handling fee.

    Optoma will not provide warranty repair for Product outside its warranty period. However, Product requiring repair that is outside the Warranty period can be repaired by an Optoma authorized service center. This work will be chargeable.

    Warranty Disclaimer and Limitations

    This warranty statement for the Product is in lieu of all conditions or warranties, express, implied or statutory, including but not limited to any implied conditions or warranties of merchantability or fitness for a particular purpose on the part of Optoma, its agents or its service provider.  All implied or statutory warranties to the extent that they cannot be excluded are limited to the effective period of the warranty set forth herein.  If the Product is defective in materials or workmanship, your sole and exclusive remedy shall be repair or replacement as provided above.  However, if that remedy fails its essential purpose, Optoma reserves the right to refund the purchase price of the Product to the purchaser in exchange for the return of the product.  Optoma, its agents and service providers shall not be liable for any damages including but not limited to direct, indirect, incidental or consequential damages, loss of use or data, loss of profits or interruption of business, whether such alleged damages are based in warranty, tort (including without limitations, negligence and strict liability), contract, or indemnity.  Except to the extent prohibited by law, this is the exclusive written limited warranty of the original purchaser.

    State Law Rights

    Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so such limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

    If the Product purchased is a refurbished unit, the warranty period will depend on the terms for that particular unit which are described in the refurbished unit’s warranty card.  The period may vary anywhere from “Sales as is” to “90 Days Limited Warranty”.

    WHAT IS NOT COVERED

    Optoma’s Limited Warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in material or workmanship, including excessive usage.

    EXCESSIVE USAGE shall mean, but is not limited to the following: uninterrupted use of the projector for over eight (8) consecutive hours. NORMAL USAGE shall mean, but is not limited to the following: The projector will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use.

    Please refer to the warranty card that came with your projector for complete details.

     

  • Optoma 24/7 Maintenance Program for TW865-NL, TH7500-NL, EH7700 and ZU650

    The Optoma 24/7 Maintenance Program is designed to provide customers with optimal projector performance in extended use applications. This program provides scheduled maintenance so you can plan ahead and ensure your projector’s down-time will be kept to a minimum as much as possible. Simply purchase a 24/7 maintenance kit and send your projector to Optoma for scheduled maintenance when you reach 10,000 hours of projector usage. To schedule your maintenance, contact Optoma’s customer service team, and Optoma will handle the entire process.

    Program Specifics

    The projector must be serviced every 10,000 hours of projector usage if used in an extended use application. Each 24/7 maintenance kit is valid for one scheduled maintenance. An additional kit must be purchased for every 10,000 hours of usage. If you have purchased a 24/7 maintenance kit and your projector is nearing or has reached 10,000 hours of projector usage, please follow this procedure:

    1. Please call Optoma’s customer service team at (888) 289-6786.
    2. Please provide Optoma with the projector’s serial number, proof of purchase and 24/7 maintenance certificate.
    3. Optoma’s customer service team will issue an RMA and arrange to have the unit serviced.

    NOTE: A loaner unit may be provided under the features package of some maintenance kits available for purchase. Please see below for alternative maintenance procedure if this is the case.

    Maintenance for Kits with Loaner Units

    If a loaner unit is included in the maintenance kit’s features package, please follow this procedure:

    1. Please call Optoma’s customer service team at (888) 289-6786 to set up the maintenance.
    2. Please provide Optoma with the projector’s serial number, proof of purchase, 24/7 maintenance certificate and credit card information.
    3. Optoma will ship an appropriate loaner projector to you.
    4. After you have received the loan unit, please ship the original unit back to Optoma for maintenance.
    5. Upon completion of the maintenance, the original unit will be returned to you.
    6. After you have received the original unit upon completion of the maintenance, please ship the loaner unit back to Optoma. Optoma will only charge the credit card if the loaner unit is not received by Optoma within 15 days from the day Optoma shipped the serviced unit.

    Additional Information

    Educational institutions and direct accounts may be able to use a purchase order in lieu of a credit card. Only eligible products qualify for this program. Specifications of the 24/7 maintenance program may be subject to change or cancellation at any time without notice. Lamps are consumable items and are not covered under this maintenance program. Damages caused by improper installation, abuse or extremely dusty environments are not covered by the limited warranty. Optoma reserves absolute discretion to evaluate projectors to determine if the damage is indeed caused by improper installation, abuse or extremely dusty environment, and reserves the right to reject any such projector as not covered under this maintenance program. Any repairs to the original unit that are not covered under the limited warranty will be charged to you. If the projector is used in a 24/7 application and is not serviced every 10,000 hours of projector usage, the limited warranty will be voided. The laser light source and projector brightness is not covered under this maintenance program.  For 360˚ and portrait mode operation, the projector must have scheduled maintenance every 7000 hours.

  • Optoma 24/7 Maintenance Program for TW865-NL, TH7500-NL, EH7700, ZU650, ZU650+, ZU850 and WU1500

    The Optoma 24/7 Maintenance Program is designed to provide customers with optimal projector performance in extended use applications. This program provides scheduled maintenance so you can plan ahead and ensure your projector’s down-time will be kept to a minimum as much as possible. Simply purchase a 24/7 maintenance kit and send your projector to Optoma for scheduled maintenance when you reach 10,000 hours of projector usage. To schedule your maintenance, contact Optoma’s customer service team, and Optoma will handle the entire process.

    Program Specifics

    The projector must be serviced every 10,000 hours of projector usage if used in an extended use application. Each 24/7 maintenance kit is valid for one scheduled maintenance. An additional kit must be purchased for every 10,000 hours of usage. If you have purchased a 24/7 maintenance kit and your projector is nearing or has reached 10,000 hours of projector usage, please follow this procedure:

    1. Please call Optoma’s customer service team at (888) 289-6786.
    2. Please provide Optoma with the projector’s serial number, proof of purchase and 24/7 maintenance certificate.
    3. Optoma’s customer service team will issue an RMA and arrange to have the unit serviced.

    NOTE: A loaner unit may be provided under the features package of some maintenance kits available for purchase. Please see below for alternative maintenance procedure if this is the case.

    Maintenance for Kits with Loaner Units

    If a loaner unit is included in the maintenance kit’s features package, please follow this procedure:

    1. Please call Optoma’s customer service team at (888) 289-6786 to set up the maintenance.
    2. Please provide Optoma with the projector’s serial number, proof of purchase, 24/7 maintenance certificate and credit card information.
    3. Optoma will ship an appropriate loaner projector to you.
    4. After you have received the loan unit, please ship the original unit back to Optoma for maintenance.
    5. Upon completion of the maintenance, the original unit will be returned to you.
    6. After you have received the original unit upon completion of the maintenance, please ship the loaner unit back to Optoma. Optoma will only charge the credit card if the loaner unit is not received by Optoma within 15 days from the day Optoma shipped the serviced unit.

    Additional Information

    Educational institutions and direct accounts may be able to use a purchase order in lieu of a credit card. Only eligible products qualify for this program. Specifications of the 24/7 maintenance program may be subject to change or cancellation at any time without notice. Lamps are consumable items and are not covered under this maintenance program. Damages caused by improper installation, abuse or extremely dusty environments are not covered by the limited warranty. Optoma reserves absolute discretion to evaluate projectors to determine if the damage is indeed caused by improper installation, abuse or extremely dusty environment, and reserves the right to reject any such projector as not covered under this maintenance program. Any repairs to the original unit that are not covered under the limited warranty will be charged to you. If the projector is used in a 24/7 application and is not serviced every 10,000 hours of projector usage, the limited warranty will be voided. The laser light source and projector brightness is not covered under this maintenance program. For 360˚ and portrait mode operation, the projector must have scheduled maintenance every 7000 hours.