Privacy Policy

Last update: 1 August 2025.

Optoma Holding Limited , incorporated and registered in England and Wales with company number 13489847 whose registered office is at 1 Bourne End Mills, Upper Bourne End Lane, Hemel Hempstead, England, HP1 2UJ (“Optoma”, or “we” or “our” or “us”, and together with its subsidiaries and affiliates, “Optoma Group”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (this “Privacy Policy”) applies to the use of our corporate website https://www.optoma.com (our “Site”) and will explain how we look after your personal information when you use our Site.

Please read this Privacy Policy carefully before you access or use our Site. If you do not agree with this Privacy Policy, you should immediately stop accessing, visiting or otherwise using our Site.

This Privacy Policy contains the following information:

1. Children’s Privacy Protection
2. What Information We Collect
3. Change Of Purpose
4. Legal Bases For Processing
5. How We Disclose Information We Collect
6. How We Transfer Information We Collect Internationally
7. How We Protect Information We Collect
8. How Long We Retain Information We Collect
9. How You Can Exercise Your Legal Rights
10. Disclosures For California Residents
11. Links To Our Subsidiaries’ Or Affiliates’ Websites
12. Third-party Links
13. Contact Us
14. Complaints
15. Changes To The Privacy Policy

1. Children’s Privacy Protection

Our Site is not designed for, intended for, or directed to, individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you become aware that a child under the age of 18 has provided us with personal information, please contact us and we will take steps to verify, investigate and delete such information.

2. What Information We Collect

Information you provide to us directly

We collect information about you when you provide it directly to us. The table below sets out types of information we collect and the purposes for which we process it:

Information we collect automatically

In addition to information you provide directly, we automatically collect information about your equipment, browsing actions and usage patterns when you access or interact with our Site. The table below outlines the types of information we collect and the purposes for which we process it:

Information we collect from other sources

We also receive information about you from other sources, including other Site users, third-party services, public domain records, Optoma Group or business partners. The table below outlines the types of information we collect and the purposes for which we process it:

Other purposes

We may use your information for a specific purpose not covered by the categories listed above, but only when you have explicitly given us consent. This may include, but is not limited to, participating in research initiatives or allowing us to share your testimonials or feedback.

3. Change Of Purpose

We will use your personal information only for the purposes for which it was collected. However, if we determine that it is necessary to process your personal information for another reason, we will ensure that the new purpose is compatible with the original intent. If you would like an explanation of how the new processing aligns with the initial purpose, please contact us.

4. Legal Bases For Processing

If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), we collect and process your personal information only when we have a lawful basis to do so under applicable regulations. The legal basis for processing depends on the specific parts or features of our Site that you use, and we collect and use your personal information only in the following circumstances:

• Contract:when processing is necessary to perform a contract we are about to enter into or have entered into with you. This includes:
  • providing, operating, and maintaining our Site;
  • offering customer support and related features;
  • processing applications; and
  • ensuring the security, integrity, and functionality of our Site;
• Legitimate interests:when processing is necessary for our legitimate interests (or those of a third party), provided such interests do not override your fundamental rights and freedoms. This may include:
  • onducting research and development;
  • marketing and promotional activities;
  • investigating complaints; and
  • protecting our legal rights and interests;
• Legal or regulatory compliance:when processing is required to comply with a legal or regulatory obligation; or
• Consent:when you provide explicit consent for a specific purpose.

5. How We Disclose Information We Collect

We do not share your personal information with third parties for direct marketing purposes. However, we may share your information with the following parties for the purposes outlined in this Privacy Policy:

• Optoma Group, including prospective subsidiaries and affiliates.
• Third-party service providers who assist us with services such as hosting, backup, storage, system administration (including back-office support), analysis, and marketing services. These providers operate under contractual agreements and are prohibited from processing your personal information unless explicitly instructed by us;
• Selected third parties, including business partners, independent contractors, advisers, accountants, and insurers, where there is a legitimate reason for receiving the information or where you have given consent for its disclosure; or
• Third parties involved in potential business transactions, such as the sale, transfer or merger of parts of our business or assets. Additionally, we may undergo restructuring, reorganisation or acquisitions. If ownership changes, new owners may process your personal information in accordance with this Privacy Policy or any updated version.

In certain circumstances, we believe that it is reasonably necessary to disclose your information in order to comply with any applicable laws, regulations, court orders, requests from governmental authorities or regulatory bodies. It may also be necessary to disclose your information where we need to protect our Site, products, services, customers or general public.

In all cases, we will ensure that a lawful basis exists for sharing your information and will document our decision-making process accordingly.

6. How We Transfer Your Information We Collect Internationally

As part of Optoma Group, an international network of companies, we may share your data within Optoma Group, which may involve transferring and processing it outside your country of residence to fulfill the purposes outlined in this Privacy Policy. For instance, we may share Partner Information with our subsidiaries or affiliates for further communications.

Additionally, we may transfer and process your personal information internationally or share it with third-party service providers to operate, maintain, and enhance our Site or fulfill the purposes outlined in this Privacy Policy. In all cases, we implement necessary safeguards to protect your personal information and ensure compliance with applicable data transfer laws.

7. How We Protect Information We Collect

We have implemented appropriate security measures to protect your personal information from accidental loss, alteration, disclosure, misuse or unauthorised access. Additionally, we restrict access to your personal information to employees, agents, contractors, and other third parties who require it for business purposes. They process your personal information only according to our instructions and are bound by confidentiality obligations.

While the transmission of information over the internet is not entirely secure, we take all reasonable steps to safeguard personal information in transit through encryption. However, you are responsible for ensuring the security and confidentiality of your personal information, and using our Site is at your own risk. For details on the security measures adopted by our processors or sub-processors, please refer to their respective policies.

When we share your personal information with third parties, we require them to implement appropriate technical and organisational security measures to protect your personal information. They must treat your personal information as confidential and comply with data protection laws. We only authorise them to process your personal information for specified purposes and under our written instructions. They are not permitted to use your personal information for their own purposes.

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. How Long We Retain Information We Collect

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, tax, health and safety, accounting or reporting obligations.

To determine the appropriate retention period, we consider several factors, including the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for processing the personal information and whether those purposes can be achieved through other means, and the applicable legal requirements. For example, we retain certain information as necessary for potential litigations, in accordance with the laws of relevant jurisdictions; Technical Information is retained for a reasonable period from the date of collection. After this period, we will securely delete your personal information.

We may wish to keep Partner Information on file in case there are future suitable opportunities with us. We will ask for your consent before we keep your personal information on file for this purpose.

In some cases, we may anonymise your personal information (so that it can no longer be linked to you) for, for example, research or statistical purposes. In such instances, we may retain and use this anonymised data indefinitely without further notice.

9. How You Can Exercise Your Legal Rights

Your legal rights

Where applicable, and under certain circumstances, you have rights under data protection laws regarding your personal information, depending on the country in which you reside. These rights may include:

• Right to be informed:You have the right to be informed about our collection and use of your personal information.
• Right of access:You can request access to your personal information we hold, receive a copy, and obtain supplementary details about how we process it. This helps you understand how and why we are using your personal information, and check we are doing it lawfully.
• Right to rectification:If the personal information we hold about you is inaccurate or incomplete, you have the right to have inaccurate personal information rectified or to have incomplete personal information completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the incomplete data.
• Right to erasure: You can request deletion of your personal information if:
  • a) your personal information is no longer necessary for the purpose which we originally collected or processed it for;
  • b) we are relying on consent as a lawful basis for holding your personal information, and you withdraw the consent;
  • c) we are relying on legitimate interests as a lawful basis for processing, you object to the processing of your personal information, and there is no overriding legitimate interest to continue this processing;
  • d) we are processing your personal information for direct marketing purposes and you object to that processing;
  • e) we have processed your personal information unlawfully;
  • f) we have to erase your personal information to comply with a legal obligation; or
  • g) we have processed your personal information to offer information society services to a child.
  
  

  However, in certain circumstances, we may not be able to fulfill your request for some reasons. For example:

  • a) to comply with a legal obligation;
  • b) for statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or
  • c) for the establishment, exercise or defence of legal claims.
• Right to restrict processing: You may request a restriction on the processing of your personal information in the following cases:
  • a) you contest the accuracy of your personal information and we are verifying the accuracy of the information;
  • b) the personal information has been unlawfully processed and you oppose erasure and request restriction instead;
  • c) we no longer need the personal information but you need us to keep it in order to establish, exercise or defend a legal claim; or
  • d) you have objected to our processing your personal information under applicable regulations, and we are considering whether we have overriding legitimate grounds to use it.
  
  

  However, in certain cases, the restriction of processing is only temporary, specifically when the restriction is on the grounds that:

  • a) you have disputed the accuracy of your personal information and we are investigating this; or
  • b) you have objected to our processing your personal information on the basis that it is necessary for the performance of a task carried out in the public interest or the purposes of your legitimate interests, and we are considering whether our legitimate grounds override yours.
• Right to data portability: You can request to receive your personal information in a structured, commonly used, machine-readable format, and also ask us to transmit it to another controller. This right applies only to automated data processing that was either based on consent or necessary to perform a contract.
• Right to withdraw consent:If we rely on consent to process your personal information, you may withdraw consent at any time unless we have another legal basis for processing. However, withdrawal does not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, certain services may no longer be available to you. We will inform you at the time of withdrawal if this applies.

Circumstances where your request may be limited

Some rights are not absolute, and therefore we may refuse to comply with a request, in whole or in part, under limited circumstances. This may occur if an exemption applies, if it involves personal information of another person, if we have compelling reasons to refuse, or if the request is manifestly unfounded or excessive. If we decline to take action, we will inform you of:

• the reasons for the decision;
• your right to lodge a complaint with your local data protection supervisory authority; and
• your ability to seek enforcement of this right through a judicial remedy.

No fee usually required

You will not have to pay a fee to exercise your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee based on the administrative costs of providing the requested information or taking the necessary action or refuse to act on your request.

What we may need from you

To ensure the security of your personal information, we may request additional details to verify your identity. This prevents unauthorised individuals from gaining access to your personal information. We may also contact you to obtain further information in relation to your request, helping us to expedite our response.

Time limit to respond

We aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have submitted multiple requests, our response may take longer than a month. In such cases, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us.

10. Disclosures for California Residents

These disclosures apply only to residents of the State of California (“consumers” or “you”) with respect to personal information we process as a business.

Any terms defined in the California Consumer Privacy Act of 2018, as amended from time to time, including by the California Privacy Rights Act of 2020 and its implementing regulations (“CCPA”) have the same meaning when used in these disclosures. These disclosures do not reflect our collection, use, or disclosure of California residents’ personal information, or data subject rights, where an exception or exemption under the CCPA applies.

Notice at collection

• The category of personal information we collect
  We may collect non-sensitive personal information and sensitive personal information.
  For categories of non-sensitive personal information, we collect:
  • Identifiers,such as real name, alias, postal address, or email address;
  • Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual,such as physical characteristics or description, mobile number, or employment;
  • Protected classification characteristics under California or federal law,such as gender, disability;
  • Commercial information,such as records of products or services purchased, obtained, or considered;
  • Internet or other electronic network activity information,such as browsing history, search history, cookies or event logs;
  • Geolocation data, such as your approximate location, IP address, time zone; and
  • Professional or employment-related information, such as current job information.

    For sensitive personal information, we collect:

    • personal information collected and analyzed concerning a consumer’s health
• Purposes for collecting and using personal information
  We collect and use non-sensitive and sensitive personal information about California residents for the purposes as set out in the section headed “What Information We Collect” above.
  
  We do not sell your personal information and we do not share it with third parties for cross-context behavioral advertising.
• The criteria used to determine retention period of personal information
  We generally retain each category of non-sensitive and sensitive personal information for as long as necessary or permitted, based on the purpose(s) for which it was collected. We may retain this information for extended periods to comply with legal obligations or for legitimate purposes, such as the exercise or defense of our legal rights.

CCPA privacy policy

We have not collected any sensitive personal information in the preceding 12 months. The table below sets out the categories of non-sensitive personal information about California residents we have collected and disclosed in the preceding 12 months, the purposes for which we have collected, the sources from which the personal information was collected, whether have disclosed to third parties, the purposes for which we have disclosed and the recipients of disclosures. In the preceding 12 months we have not sold, or shared the personal information of California residents for cross-context behavioral advertising. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

Non-sensitive Personal Information

California consumer rights

• Your rights
  Under the CCPA, as a California resident, you have the following rights:
  • right to know what personal information we have collected about you, including:
    • the categories of personal information collected;
    • specific pieces of personal information collected;
    • the categories of sources from which the business collected personal information;
    • the purposes for which the business uses the personal information;
    • the categories of third parties with whom the business shares the personal information; and
    • the categories of information that the business sells or discloses to third parties;

    You may exercise this right up to twice in a 12-month period.

  • right to delete any personal information we have collected from you, subject to certain exceptions;
  • right to correct inaccurate personal information that we maintain about you;
  • right to opt-out of the sale or sharing of your personal information. We do not sell your personal information or share it with third parties for cross-context behavioral advertising;
  • right to limit our use and disclosure of your sensitive personal information to purposes specified in subsection 7027(l) of the CCPA. We do not use or disclose sensitive personal information for purposes other than those specified in subsection 7027(m) of the CCPA; and
  • right not to be discriminated or retaliated by us for your exercise of privacy rights under the CCPA.
• How you can exercise your CCPA rights
  You may submit a request regarding your personal information. Alternatively, you may authorize another person or a business entity registered with the California Secretary of State (collectively, “Authorized Agent”) to submit a CCPA request on your behalf.
  
  To submit a request, you or your Authorized Agent can:
  • Email [email protected]; or
  • By post to Optoma Technology Inc., 47697 Westinghouse Dr, Fremont, CA 94539, USA; or
  • Call 510-897-8600 or toll free at 1-888-289-6786.
• Timelines for responding your request
  We will confirm receipt of your request no later than 10 business days after receiving your request. This applies to requests to know, correct, or delete your personal information.
  
  We strive to provide a substantive response within 45 calendar days of receiving your request. However, in certain circumstances, we may require up to an additional 45 calendar days. If an extension is necessary, we will notify you and provide an explanation for the delay.
• How we verify your request
  In response to your request, for example, requests to know, delete or correct personal information, we must verify your identity. If you authorize an Authorized Agent to submit a request on your behalf, we may require additional information from either you or your Authorized Agent to confirm that you have granted authorization. For example, your Authorized Agent must provide to us your signed permission demonstrating that they have been authorized by you to act on your behalf and your direct confirmation with us that you provided your Authorized Agent with permission to submit the request. However, if you provide your Authorized Agent with power of attorney pursuant to Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from your Authorized Agent in accordance with the CCPA.
  
  You, or your authorized agent, must provide sufficient information to enable us to reasonably verify that you are the person whose personal information was collected. If you do not provide sufficient information for us to reasonably verify your identity, we will not be able to fulfil your request. We will only use the personal information you provide to us in a request for the purposes of verifying your identity and to fulfil your request.
  
  We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before proceeding.

11. Links To Our Subsidiaries’ or Affiliates’ Websites

We provide links to our subsidiaries’ or affiliates’ websites solely for convenience. This Privacy Policy do not apply to those websites.

Personal information may be collected by our subsidiaries or affiliates when you access our subsidiaries’ or affiliates’ websites through our Site or our Content (as defined in our Standard Terms and Conditions). You are responsible for reviewing and complying with the respective terms and conditions and understanding the respective policies. We encourage you to review the terms and conditions, privacy policies, cookie policies, and any other relevant information of our subsidiary’s or affiliate’s website you visit after leaving our Site. If you do not fully understand or agree to the terms and conditions, privacy policy, cookie policy, and other relevant information of our subsidiary’s or affiliate’s website, you should immediately stop accessing, visiting or otherwise using our subsidiary’s or affiliate’s website.

12. Third-party Links

Our Site and our Content may include links to other websites, plug-ins, applications, platforms, portals, products, services, information, content, materials and resources operated, maintained, controlled or provided by third-parties (“Third-party Services”). We provide these links solely for convenience. Personal information may be collected by third-parties when you access the Third-party Services through our Site or our Content.

We do not control and have no authority over the Third-Party Services. We are not responsible for their terms and conditions, privacy policies, cookie policies or practices. You are responsible for reviewing and complying with their terms and conditions and understanding their policies. We encourage you to review their terms and conditions, privacy policy, cookie policy, and all other relevant information of the Third-party Services that you visit or use after leaving our Site.

13. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below.

For US:

• Email [email protected]; or

• By post to Optoma Technology Inc., 47697 Westinghouse Dr, Fremont, CA 94539, USA; or

• Call 510-897-8600 or toll free at 1-888-289-6786.

For Asia Pacific:

• Email [email protected]; or

• By post to Optoma Corporation, 12F, No.213, Sec. 3, BeiXin Rd., Xindian District, New Taipei City 231, Taiwan.

For other countries:

• Email [email protected]; or

• By post to Optoma Europe Ltd, 1 Bourne End Mills, Hemel Hempstead, HP1 2UJ, United Kingdom; or

• Call +44 (0) 1923 691 800.

14. Complaints

If you are a resident of the UK or the EEA and are not satisfied with our response to your requests, you have the right to file a complaint with the relevant supervisory authority. You may do so at any time, particularly in the country where you live, work or where your legal rights have been infringed.

In the UK, the Information Commissioner’s Office (ICO) is the supervisory authority for data protection issues. You can contact them at:

• Website: http://ico.org.uk/concerns/

• Telephone: +44 (0) 303 123 1113

While you have the right to escalate your concerns, we strongly encourage you to contact us first, so we have the opportunity to support your requests, address your comments, and resolve any complaints effectively.

15. Changes to the Privacy Policy

We may update this Privacy Policy from time to time and at any time without prior notice to you, and we recommend that you review it regularly to stay informed of any changes.