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Last update: 1 July 2026
Optoma Holding Limited, incorporated and registered in England and Wales with company number 13489847 whose registered office is at 2nd Floor, West Wing, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, United Kingdom (“Optoma”, or “we” or “our” or “us”, and together with its subsidiaries and affiliates, “Optoma Group”) respects your privacy and is committed to protecting your personal data. This Privacy Policy (this “Privacy Policy”) applies to the use of our corporate website https://www.optoma.com (our “Site”) and will explain how we look after your personal information when you use our Site.
Please read this Privacy Policy carefully before you access or use our Site. If you do not agree with this Privacy Policy, you should immediately stop accessing, visiting or otherwise using our Site.
This Privacy Policy sets out the following information:
Our Site is not designed for, intended for, or directed to, individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If you become aware that a child under the age of 18 has provided us with personal data, please contact us and we will take steps to verify, investigate and delete such data.
Optoma Holding Limited is the data controller responsible for the processing of your personal data as described in this Privacy Policy.
Personal data is any information that relates to an identified or identifiable living individual, either directly or indirectly, from one or more identifiers or factors specific to that individual. Different pieces of information alone may not allow for the identity of an individual to be known, but when collected together, they can lead to the identification of a person. Even if the personal data has been de-identified, encrypted or pseudonymised, if it can be used to re-identify a person, it remains personal data and falls within the scope of applicable laws.
However, personal data does not include information that has been de-identified, anonymised or aggregated in accordance with applicable law such that an individual is not or no longer identifiable.
The table below sets out the categories of personal data we process, the purposes for which it is used, the legal bases we rely upon and the sources from which such personal data is obtained.
| Categories of Personal Data | Purpose | Legal basis | Source |
|---|---|---|---|
| “Partner Data” such as title, name, job title, email address, phone number, business address, other contact details, company name and/or company website | We use this data to communicate with you, explore collaboration opportunities, and identify potential business prospects. |
Article 6(1)(b): performance of a contract with you or your organisation, or to take steps at
your or your organisation’s request prior to entering into such a contract; Article 6(1)(f): legitimate interests in operating and developing our business, maintaining business and partner relationships, exploring collaboration opportunities and identifying potential business prospects |
You; Third parties acting on your behalf; Third parties such as our authorised partners; Optoma Group; and/or Publicly available sources. |
| “Product and Service Data” such as when you inquire about or purchase our products or services, or from our subsidiaries, our affiliates and/or business partners, title, name, job title, email address, phone number, company name, business address, preferred language, country of residence, and details of Optoma products or services you have inquired about, purchased, or shown interest in, customer support information, feedback, evaluations, and/or activities/events/workshops you have attended or shown interest in |
This data enables us to provide support, market and promote our products and/or services or personalise your
experience with us. Additionally, we may use the data for statistical purposes, legal proceedings or investigations. |
Article 6(1)(b): performance of a contract with you or your organisation, or to take steps at
your or your organisation's request prior to entering into such a contract; Article 6(1)(f): legitimate interests in marketing and promoting our products and services, personalising your experience, developing our business and conducting statistical analysis; Article 6(1)(a): consent (where required by applicable law, for example for direct marketing communications); Article 6(1)(c): compliance with legal or regulatory obligations (where applicable, including in connection with legal proceedings or investigations) |
You; Third parties acting on your behalf; Third parties such as our authorised partners; Optoma Group; and/or Publicly available sources. |
| “Customer Support Data” such as title, name, email, telephone address, phone number, other contact details, and/or any relevant information or documentation. |
We use this data to provide customer support, investigate issues or respond to your requests, ensuring timely
resolutions to any issues you encounter. We also use this data to connect you with the appropriate team members
or member of Optoma Group for efficient customer support. With your express permission, we share necessary
details with a third-party expert to help address your inquiry, complaint or request. Additionally, we may use this data for statistical analysis, service quality assessment, legal proceedings or investigations. |
Article 6(1)(b): performance of a contract with you or your organisation, or to take steps at
your or your organisation's request prior to entering into such a contract; Article 6(1)(f): legitimate interests in providing effective customer support, investigating and resolving issues, assessing and improving service quality, and developing our business; Article 6(1)(a): consent (where you expressly permit us to share necessary details with a third-party expert to help address your enquiry, complaint or request); Article 6(1)(c): compliance with legal or regulatory obligations (where applicable) |
You; Third parties acting on your behalf; Third parties such as our authorised partners; Optoma Group; and/or Publicly available sources. |
| “Feedback and Activity Data” such as title, name, job title, email address, phone number, company name, business address, preferred language, and/or details of Optoma products or services you have inquired about, have purchased or are interested in | We process this data to communicate with you and follow up on your feedback, arrange and facilitate competitions, workshops, seminars, activities or events or personalise your experience and engagement with us. |
Article 6(1)(f): legitimate interests in communicating with you, following up on your feedback,
arranging and facilitating activities, events and workshops, and personalising your experience and engagement
with us; Article 6(1)(a): consent (where required by applicable law, for example for direct marketing communications or where participation involves the processing of additional personal data) |
You; Third parties acting on your behalf; Third parties such as our authorised partners; Optoma Group; and/or Publicly available sources. |
| “Technical Data” such as internet protocol (IP) address, your login data, device identifier, browser type and version, time zone setting and location, browser plug-in type and version, operating system and platform and other technology on the devices you use to access our Site, browsing and search history, and/or interaction logs |
The purpose of processing this data is to monitor and maintain the security and performance of our Site,
prevent fraud and misuse of our Site, compile reports and/or improve our Site, products or services. You can configure your browser to refuse some or all cookies or to notify you when a website sets or accesses cookies. However, if you disable or refuse cookies, certain parts of our Site may become inaccessible or may not function properly. For more details, please refer to our Cookie Policy. |
Article 6(1)(f): legitimate interests in running our business, administering IT services,
ensuring network security and preventing fraud; Article 6(1)(c): compliance with legal or regulatory obligations (where applicable) |
Generated automatically through your or an authorised user’s use of our Site. Please see our Cookie Policy for further details. |
| “Complaint Data” such as title, name, job title, email address, phone number, company name, business address, preferred language, and/or any relevant information or documentation | We use this data to assess and investigate complaints, take appropriate action, reach out to you for further details during initial assessment or investigation, or use the data for statistical purposes, legal proceedings or investigations. |
Article 6(1)(b): performance of a contract with you or your organisation, or to take steps at
your or your organisation’s request prior to entering into such a contract; Article 6(1)(f): legitimate interests in providing effective customer support, managing complaints and improving our Site; Article 6(1)(c): compliance with legal or regulatory obligations (where applicable) |
You; Complainant; Third parties acting on your behalf; Third parties such as our authorised partners; Optoma Group; and/or Publicly available sources. |
| “Other Data” that we may receive about you from third-party providers (e.g. background check providers, credit reference agencies), public sources, and/or third-party social media or websites. Such data may include Partner Data, Customer Support Data, and Feedback and Activity Data. | We process this data for the purposes as set out above. |
Article 6(1)(b): performance of a contract with you or your organisation, or to take steps at
your or your organisation's request prior to entering into such a contract; Article 6(1)(f): legitimate interests as described in the relevant categories of personal data above; Article 6(1)(a): consent (where required by applicable law); Article 6(1)(c): compliance with legal or regulatory obligations (where applicable) |
You; Third parties acting on your behalf; Third parties such as our authorised partners; background check providers; credit reference agencies; and/or Publicly available sources. |
Authority to provide personal data
Where you provide personal data to us about another individual (for example, a colleague’s contact details), you confirm that you are authorised to do so and that you have brought this Privacy Policy to their attention.
Data accuracy
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes by contacting us using the details set out in the “Contact Us” section below.
Other purposes
We may use your informationdata for a specific purpose not covered by the categories listed above, but only when you have explicitly given us consent. This may include, but is not limited to, participating in research initiatives or allowing us to share your testimonials or feedback.
Opting-out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Cookies and similar technologies
You can set your browser to refuse some or all browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.
For more information about the use of cookies and similar technologies, please see our Cookie Policy.
We do not collect sensitive personal data as defined under applicable data protection laws. We also do not collect data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, data about your health, or genetic and biometric data. We do not collect any criminal offence data.
We will use your personal data only for the purposes for which it was collected, as set out in the table above. If we determine that it is necessary to process your personal data for a further purpose, we will ensure that the new purpose is compatible with the original purpose in accordance with applicable law.
If you would like further information about how the further processing is compatible with the original purpose, please contact us.
We may, at times, convert personal data into de-identified, anonymised or aggregated form using reasonable measures to ensure that the data cannot be associated with an individual.
Where we maintain data in de-identified, anonymised or aggregated form, we will:
We may share de-identified, anonymised or aggregated data with third parties, such as service providers, in order to facilitate our business operations.
We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you.
We do not sell personal data to third parties for targeted advertising or any other purpose, and we do not share your personal data with third parties for behavioural or targeted advertising purposes. However, we may share your personal data with the parties below for the purposes set out in the table above. This will include, but is not limited to:
We may share your personal data within the Optoma Group and with third-party service providers in connection with the provision, operation, maintenance and improvement of our Site. As a result, your personal data may be transferred to, processed in, or stored in countries outside your country of residence, including the United States, Taiwan, the United Kingdom and other jurisdictions where we or our service providers operate.
All international transfers of your personal data are limited to what is necessary for the purposes set out in this Privacy Policy and are carried out in accordance with applicable data protection laws. Where your personal data is transferred to third parties outside your country of residence, we use contractual and other appropriate measures to ensure that your personal data continues to be adequately protected.
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”) or Switzerland, your personal data may be processed within or outside those jurisdictions in accordance with the safeguards described above. Where we transfer your personal data outside the UK or EEA to countries that have not been deemed to provide an adequate level of protection, we rely on appropriate safeguards such as intra-group agreement, the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA) or Addendum, or other lawful transfer mechanisms under applicable law.
We have implementedput in place appropriate security measures to protect your personal information from accidental loss, alteration, disclosure, misuse or unauthorised access. Additionally, we restrict access toprevent your personal information to data from being accidentally lost, altered, disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal data to only those employees, agents, contractors, and other third parties who require it forhave a business purposesneed to do so. They will only process your personal information only according to data on our instructions and are bound bysubject to a duty of confidentiality
While the transmission of data over the internet is not entirely secure, we take all reasonable steps to safeguard your personal data in transmission through encryption. However, you are responsible for ensuring the security and confidentiality of your personal data, and use of our Site is at your own risk. For details of the security measures adopted by our processors or sub-processors, please refer to their respective policies.
When we share your personal data with other Optoma Group companies or third parties, we require them to implement appropriate technical and organisational security measures to protect your personal data. They must treat your personal data as confidential and comply with applicable data protection laws. We only authorise them to process your personal data for specified purposes and under our written instructions. They are not permitted to use your personal data for their own purposes.
We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, health and safety, tax, accounting or reporting requirements.
To determine the appropriate retention period, we consider several factors including the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for processing your personal data and whether those purposes can be achieved through other means, and the applicable legal requirements. For example, we may retain certain personal data as necessary for potential litigation, in accordance with the laws of relevant jurisdictions. Details of retention periods for personal data are available upon request by contacting us.
In some cases, we may de-identify, anonymise or aggregate your personal informationdata (so that it can no longer be linked to you) for, for example, research or statistical purposes., for example. In such instances, we may retain and use this de-identified, anonymised or aggregated data indefinitely without further notice.
Your legal rights
Where applicable, and under certain circumstances, you may have rights under data protection laws regarding your personal data, depending on the country in which you reside. These rights may include:
However, in certain circumstances, we may not be able to fulfil your request for some reasons. For example:
However, in certain cases, the restriction of processing is only temporary, specifically when the restriction is on the grounds that:
Circumstances where your request may be limited
Some rights are not absolute, and we may decline a request, in whole or in part, under limited circumstances. This may occur if an exemption applies under applicable law, if the request involves personal data of another person, if we have compelling reasons to refuse, or if the request is manifestly unfounded or excessive. If we decline to take action, we will inform you of:
| Jurisdiction | Authority | Link |
|---|---|---|
| European Union | European Data Protection Board (EDPB) | https://www.edpb.europa.eu/about-edpb/about-edpb/members_en |
| United Kingdom | Information Commissioner's Office (ICO) | https://ico.org.uk/make-a-complaint/data-protection-complaints/ |
| Switzerland | Federal Data Protection and Information Commissioner (FDPIC) | https://www.edoeb.admin.ch/edoeb/en/home.html |
| Other jurisdictions | Please contact your applicable local data protection or privacy authority | |
No fee usually required
You will not usually have to pay a fee to exercise your rights. However, if your request is manifestly unfounded, repetitive or excessive, we may charge a reasonable fee based on the administrative costs of providing the requested information or taking the necessary action or refuse to act on your request.
If we determine that a fee is warranted, we will inform you of the reasons for our decision and provide you with a cost estimate before completing your request.
What we may need from you
To ensure the security of your personal informationdata, we may request additional details to verify your identity. This prevents unauthorised individuals from gaining access to your personal informationdata. We may also contact you to obtain further information in relation to your request, helping us to expedite our response.
Time limit to respond
We aim to respond to all legitimate requests within the timeframes required under applicable law. However, if your request is particularly complex or if you have submitted multiple requests, our response may take longer than a month. In such cases, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us.
We provide links to our subsidiaries’ or affiliates’ websites solely for convenience. This Privacy Policy dodoes not apply to those websites.
Personal data may be collected by our subsidiaries or affiliates when you access our subsidiaries’ or affiliates’ websites through our Site or our Content (as defined in our Standard Terms and Conditions). You are responsible for reviewing and complying with the respective terms and conditions and understanding the respective policies. We encourage you to review the terms and conditions, privacy policies, cookie policies, and any other relevant information of our subsidiary’s or affiliate’s website you visit after leaving our Site. If you do not fully understand or agree to the terms and conditions, privacy policy, cookie policy, and other relevant information of our subsidiary’s or affiliate’s website, you should immediately stop accessing, visiting or otherwise using our subsidiary’s or affiliate’s website.
Our Site may include links to other websites, plug-ins, applications, platforms, portals, products, services, information, content, materials and resources operated, maintained, controlled or provided by third parties (“Third-party Services”). We provide these links solely for convenience. Your personal data may be collected by third parties when you access the Third-party Services through our Site.
We do not control and have no authority over the Third-party Services. We are not responsible for their terms and conditions, privacy policies, cookie policies or practices. You are responsible for reviewing and complying with their terms and conditions and understanding their policies. We encourage you to review their terms and conditions, privacy policy, cookie policy, and all other relevant information of the Third-party Services that you visit or use after leaving our Site.
We are committed to ensuring that this Privacy Policy is accessible to all individuals. Alternative formats of this Privacy Policy are available to individuals with disabilities.
If you require this Privacy Policy in an alternative format, please contact us using the details set out in the “Contact Us” section below.
If you have any questions about this Privacy Policy, about how we process your personal data, or wish to exercise your legal rights, please contact us:
We may update this Privacy Policy at any time. Any changes will take effect when the revised Privacy Policy is posted on our Site, and we will update the “Last update” date at the top of this page. We recommend that you review this Privacy Policy periodically for any changes.
